Frequently asked questions.

Yes. Cleared lines show a price and an ‘Add to basket’ button; you check out and pay by bank transfer through our payment provider, Fena, using your own banking app. No card details are collected on this site.

Your order is an offer to buy. A person reviews it before anything is dispatched, and if we are unable to supply, your payment is refunded to you in full. Supply is intended for professional organisations working in research rather than for the general public. For a bespoke or bulk requirement outside the listed range, you can still request a price from us directly.

Each cleared line shows its price on the catalogue and on its product page. Delivery is added as a separate line at checkout, so the amount due is clear before you commit to anything.

For a bespoke or bulk requirement that falls outside the listed range, ask and we will quote against your specification. Asking costs nothing and creates no obligation.

For anything not shown, or a bespoke or bulk requirement, use the enquiry form on the catalogue entry you are interested in, or the general contact form. Tell us the line, the quantity you have in mind, and what you need to know about it.

If you are not certain which entry fits, describe the work and we will point you at the right one. We would rather answer three questions up front than have you order the wrong thing.

We do. Enquiries are answered by the people who run the business — there is no call centre, no script and no deflection. If we do not know something, we will tell you that rather than improvise.

The contact page carries the current enquiry routes and published contact details. Where a detail is not yet published, the page says so rather than showing a placeholder as though it were real.

Specifications are available on request. Tell us the line you are looking at and what you need to know, and we will send you what we hold on it.

Where we do not hold something, we will say so. An honest gap is more useful to you than an answer that looks complete and is not.

Yes. Ask before you order — that is exactly what the enquiry route is for, and nothing about asking obliges you to buy.

If a specification would not tell you what you actually need to know, say what the work requires and we will tell you plainly whether we can meet it.

Because we would rather answer a specific question from a specific person than publish a file and hope it lands with the right reader. Information is sent in response to a direct enquiry.

Nothing is presented on this site as available that we cannot actually supply. If we do not hold something, the honest answer is that we do not hold it.

Accounts are intended for professional organisations engaged in research — research institutions, university departments and commercial laboratories, for example — where the organisation itself can be verified.

Applications from private individuals are not accepted. That is a supply position rather than a judgement about the applicant: the range is offered for qualified research use, and the process is built around verifying an organisation rather than a person.

For qualified research use only. Not for human or veterinary use.

That statement sits on every catalogue entry, on the account application and in the research-use policy. It is not a disclaimer bolted onto consumer supply — it describes what the range is for.

Requests relating to personal data — access, correction, erasure, restriction, portability or objection — should be sent to the data protection contact published in the privacy policy. Requests are logged and acknowledged, and the reply confirms what has been done.

The privacy policy sets out what the enquiry and application forms collect, why it is held and how long it is kept. Marketing consent is always separate from any other agreement, is never pre-ticked, and can be withdrawn without affecting an enquiry or an application.

Every order is sent by Royal Mail Tracked 24. Delivery is £4.99, shown as its own line at checkout — never folded into the price. We aim to dispatch within 24 hours of an order being placed; normal business hours apply.

You receive your tracking number once the order has been dispatched.

Once an order has been dispatched it cannot be returned. These are condition-sensitive materials, and their storage cannot be verified once they have left us.

If you cancel before dispatch, you receive a full refund. To raise a problem with an order, email us with your order reference.

No. We supply within the United Kingdom only.